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Latest IPC news

Major programme to enhance the IPC Global Customer Service System is now completed

25 November – The major programme launched earlier this year to further enhance the IPC Global Customer Service System (GCSS) is now fully complete, with the release of the second phase in November. GCSS is a web-based application enabling the exchange of inquiries between customer service departments of the posts. It currently links 290 call centres globally in 190 countries. This enhancement programme brings more visibility and transparency and makes GCSS more user friendly and intuitive for over 6000 customer service agents using it throughout the world.

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New Abbreviations Checker launched

IPC launched the IPC Abbreviations Checker, a new tool which lists and explains a wide range of industry terms, abbreviations and acronyms. Click here to access it (members-only).

Green Postal Day 2021

Sixteen postal operators worldwide joined hands to highlight the sustainability achievements of the postal sector. Click here to read more!

Annual Review 2020

Click here to read the 2020 edition of the IPC Annual Review

IPC Service Catalogue 2020

We have released an updated version of our Service Catalogue. Click here to download it!

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million tonnes of CO2 saved
110
million tracked postal events per month
190
Posts to which IPC provides services
15
million returns

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