A special tag will be attached to the parcels to inform the customer that the mail transport connection to the destination country is closed because of the coronavirus epidemic.
You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website. If the destination country is on our list, the parcel will be delivered there in the next possible delivery.
Refunding of the delivery costs
A customer whose parcel cannot be shipped to the country of destination has a right to a refunding of the postage fee. You can apply for compensation for the postage fee and transportation charge by filling out the compensation form on Posti’s website.