Postal service revenue also grew strongly, despite letter volumes dropping by more than a third in 2020. Public and private partnerships and new service launches drove a 7% increase in agency services. Meanwhile, competition in the parcels and express sector meant that a 22% increase in express volumes translated into just 6% revenue growth for China Post Express & Logistics. From 2021, the post plans to increase competitiveness of its express services by focusing on delivery speed and quality. For more details download the latest IPC Carrier Intelligence Report for China Post.