Strong e-commerce-driven growth for the payments and parcels segments was more than offset by declines for mail, financial and insurance services in 2020, with total revenue dropping 4%.

A sharp decline in premium revenue for the Insurance Services division contributed to total revenue decline, as did a 17% drop in mail volumes. In Q1 2021, Poste Italiane launched a new strategy, aiming to increase service digitalisation and diversify parcel and distribution services into growing sectors. Acquisitions in 2020 and 2021 have expanded the post’s cross-border logistics and last-mile delivery capabilities. Between 2020 and 2024, it forecasts that total revenue will increase 5% a year on average. For more details download the latest IPC Carrier Intelligence Report for Poste Italiane.


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