However, parcels and express volumes increased by less than 2% in the year due to a slowdown in domestic B2C volumes after strong growth in 2020. US B2C volumes fell 4% in 2021, despite volumes from SMEs increasing by almost a fifth to account for more than a quarter of volumes. To support this customer segment, UPS continued to expand its Digital Access Programme range of e-commerce delivery services. The service is expected to generate €1.7bn in revenue in 2022.
Total revenue is forecast to increase 5% in 2022, supported by strong growth for parcels and express. After growing close to 15% in 2021, driven by continued capacity constraints and investment in key market sectors, logistics and freight revenue is expected to remain stable in 2022, as freight and forwarding markets begin to normalise. For more details download the latest IPC Carrier Intelligence Report for UPS.