To succeed as a service provider in a highly competitive business environment and to retain and win market share in the ever-expanding e-commerce market, it is essential for posts to ensure service reliability for customers and consumers. IPC’s Operational Performance Upgrading service is aimed at ensuring that performance levels of end-to-end (E2E) quality of service for international mail flows are consistent, reliable, aligned and adapting to changing customer and market expectations. Quality monitoring and reporting is key for posts to improve operational performance, and to meet the customer expectations through high quality data, operational analysis, implementation of best practices and a commitment to continuous improvement.

How does it work?

IPC collects all mail flow data for all mail streams interchanged between IPC members and INTERCONNECT participating posts. This data is processed into business intelligence, providing operational and customer-related information and reporting. IPC provides business intelligence on near real-time and historical data. This enables IPC and the participating posts to analyse this information to identifying business development needs and operational performance upgrading opportunities.

The service provides relevant KPI data and quality reports for poststo facilitate the analysis of their performance and enabling proactive performance management. The reports are an essential tool in enabling the activities of the Operations Upgrading Committee (OUC), which governs and coordinates the end-to-end performance upgrading of international mail flows.

The OUC is the agreed forum to measure, monitor and drive performance to meet and exceed agreed targets between all participating posts. It provides the opportunity for peer-to-peer dialogue between senior operations executives, with focus on each post’s performance across all KPIs for all mail products. IPC actively supports the OUC with reports, improvement plans and the deployment of the Analysis Team and the Proactive Performance Management Team on specific post or multiple post assignments.

Benefits

• Enables posts to collaborate and operate as a single network
• Provides a peer-to-peer knowledge-sharing platform
• Delivers operational improvements
• Enables best practice sharing and implementation
• Enables posts to compete and win in growing market segments

More information

For more information about this service, contact helpdesk@ipc.be