How does it work?
IPC and its members decide together on the processes and links in the cross-border network that most urgently need improvement to achieve transit and data reliability objectives. IPC’s Proactive Performance Management specialists then visit and work with the operator that manages the targeted processes.
The aim is always to assist the operator in diagnosing the issue, designing remedies and – most importantly – assisting the operator to implement the remedies. IPC specialists bridge specific operation and process management and the learning of what works effectively elsewhere in the network. Thus over a period of time, this learning is transferred, processes standardised and performance improved.
The approach and service has been succesfully piloted in 2018 and the proactive performance management service is extended for 2019.
IPC’s Proactive Performance Management uses a holistic view of the logistics chain to:
- deliver expertise and skills to members;
- transfer learning between members;
- provide tangible benefits for members (reliability improvements, costs reduction or both), and
- enable a high-quality and consistent experience, for senders and receivers of cross-border items.
For more information about the Proactive Performance Management, contact firstname.lastname@example.org.